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Expertise

Managed
Operations

Continuously improving, always compliant.
Veeva Vault
ERP
Serialization Track & Trace

Veeva Vault

Veeva Vault Managed Operations align your platform with your business needs – efficiently, in compliance, and scaling as you grow

Epista is proud to be a certified Veeva Preferred Service Partner for the Development Cloud. Our certified Veeva consultants help you operate your entire Veeva Vault platform, from eTMF and Quality to RIM.

We focus on your business while continuously improving your processes. How? By making the right configuration changes based on your continuously evolving business needs and Veeva’s latest features.

And in addition, we also ensure you stay on top of challenges caused by Veeva’s three yearly releases. You get the benefit of our extensive experience with many Veeva Vaults in many different companies. We evaluate the potential impact of releases before they happen and ensure a smooth transition to your end users.

Veeva Vault Managed Operations Product Sheet

Talk to an expert

Andreas Overbeck
Manager of Managed Operations
Veeva Vault Managed Operations include:
  • User access management
  • Incident management (Level 2 support - tickets)
  • Change management (incl. configuration changes)
  • Release management & many more services
Trust your platform is stable
Extensive Veeva Vault experience from many Life Science companies provides you with stable operations and reduced risk.
Realize the ROI from your investment
Improvements and system change management optimize your process and systems to continuously increase business value.
Rest assured there is always someone to provide support
System administration and support gives you quick reaction time to any potential issues.

ERP

ERP Managed Operations ensure that you continuously improve and are always compliant

Once a cloud-based system is implemented, new compliance challenges arise. From forced system releases to testing and re-validation of processes, being compliant is a continuous effort that needs to be skillfully managed.

Our expert team monitors your compliance levels and ensures you stay on top of potential challenges caused by forced releases. We evaluate the potential impact of releases before they happen and ensure smooth transitions. In between, we keep driving improvements.

Our automated testing and control ensure compliance is maintained.

ERP Managed Operations Product Sheet

Talk to an expert

Henrik Walther Madsen
Director
Read more about ERP Managed Operations:
Trust you are in control
Release management lets you stay ahead of potential issues while optimizing value.
Be confident your business requirements are being met
Improvements and system change management optimize your process and systems to continuously increase business value.
Rest assured there is always someone to provide support
System administration and support gives you quick reaction time to any potential issues.

Serialization
Track & Trace

Serialization Managed Operations: Align your platform with your business needs – efficiently, in compliance, andscaling as you grow

Epista is proud to have a team of skilled Serialization SMEs. Our consultants are up to date with the evolving regulatory requirements and industry standards and are certified TraceLink Administrators. In addition to TraceLink expertise, our consultants also bring valuable experience with other L4/L5 systems such as SAP, rfXcel, and Arvato.

Serialization impacts many business areas and domains. Once we’ve helped you establish effective processes around your serialization system, you can rely on us for deep expertise that stems from extensive engagements across multiple markets. We provide the know-how you need to navigate scaling into new markets and onboarding new partners seamlessly.

Moreover, we keep you ahead of challenges that arise from regular updates in the serialization landscape, allowing you to leverage our release management efforts. With Epista, there’s no need to allocate internal resources to these tasks; we efficiently handle them for you.

Tracelink Managed Operations Product Sheet

Connect to learn more

Morten Nielsen
Manager -
Consulting
Be confident you have the multidisciplinary expertise you need to succeed
Get the right person who understands requirements, markets, and the impact on the different areas of your business - from artwork to IT, legal, supply chain, QA, regulatory, and more.
Increase efficiency by outsourcing uneven tasks and workflow
You will have a trusted partner to handle the peaks instead of internal resources scrambling to fulfill tasks.
Rest assured there is always someone to provide support
System administration and support gives you quick reaction time to any potential issues.

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We enjoy sharing our knowledge. Get in touch to find out how Epista can add value to your Life Science company.